Our solutions combine strategic programs, process management experience with consulting, technology, and proven integration and support capabilities to help organizations realize immediate and measurable results while establishing a sustainable BPM capability.
We serve clients in the following industries:
With innovations, competition, and advanced technologies, the banking sector is more competitive, high-performing, and more open than ever. And the changing market structure is taking a bite out of revenues. That’s where Globiva comes in. Globiva helps banks win in the digital economy and prepare for the future. We will assist your extended banking ecosystem in connecting internally and externally to serve customers holistically and create greater lifetime value.
From process optimization to risk management, Globiva can work with your financial organization to overcome any technical challenges within the financial industry. We are using new technologies to help banks and payment providers take bold steps to thrive in the future. We help financial services firms optimize new business processes and modernize global technology solutions. Globiva helps banks win in the digital economy and prepare for the future. We will assist your extended banking ecosystem in connecting internally and externally to serve customers holistically and create greater lifetime value.
As new companies are springing up and innovations across the insurance value chain are reshaping and redefining the industry. All the latest innovations come with new and complex perspectives, from digital experience and modern risk analytics to the insurance industry. To succeed, all insurers need to put in place a reliable management system and a process that works. Globiva can help your insurance group take these challenges on.
Whether we’re helping modernize core insurance operations or streamline and centralize your key business functions, including customer onboarding, claims processing, underwriting, and policy administration, with our data-driven insights and the right tools, we’ll help you integrate a system fit for the relevant digital landscape. With us, insurers who partner with us have improved operational efficiency, grown profits, and turned disruption into transformation.
With global disruption, external pressures, and responsibilities, adaptive retail is becoming the new imperative for retailers. Retailers need to be able to adapt quickly to reduced turnaround times, improve delivery accuracy, and offer an excellent customer experience to stay on top of the market.
Globiva will help your retail business evolve and stay resilient with groundbreaking technological innovations that will change the way consumers shop and interact with your business. We’ll leverage technology to automate your retail and distribution chain processes, including order fulfillment and documentation. From the first time a customer hears about your business, through the initial contact with your retail outlet via the web, sales agent, event, or social media, through to the opportunity and sales stage, to onboarding, service provision, support tickets, and complaints, and onward to subsequent orders, we have got you covered.
While this industry is an early adopter of technology, the industry must keep up with customer expectations in this digitally connected world as the global demand for travel and hospitality services keeps growing. And investors in this industry are always searching for new ways to improve their operations, customer service, asset maintenance, and generate sustainable profitability.
And that’s exactly what we work for.
As one of the world’s largest Travel Business Process Management (BPM) players, we help companies to create business models to improve customer satisfaction while balancing costs. With real-time data from both online and offline channels, the hospitality industry experts at Globiva deliver customized solutions to create better experiences for both leisure and business travelers. Our travel and hospitality Business Process Management services help improve demand, forecasting, guest profiling, and resource planning. We help our clients deploy thoughtful strategies and custom IT tools to improve their operations, customer service, asset maintenance, and generate sustainable profitability.
Over the last decade, the retail industry has evolved from traditional brick-and-mortar to click-and-order. And e-commerce is quickly establishing itself as a viable alternative to traditional retail channels. However, the eCommerce space is a highly competitive one, with businesses competing for market share and superior user experience. Therefore, it is imperative for businesses in this industry to constantly strive to improve their operational and business metrics.
Globiva has designed an ingenious solution for e-commerce businesses. Our BPM solution for this industry is quick, has minimal fuss, and tackles various challenges from the get-go.
Our BPM solution is holistic and combines best-of-breed technology tools with analytical models that deliver a superior user experience and operations framework, impacting multiple business functions and ensuring a strong foundation for a long-term business digital journey.